Electrical giant Samsung has invested in a team of technical experts to work with the design, build and install market to provide support for its appliance sales through kitchen retailers.
The team will man a line at Samsung’s contact centre in Leeds to provide kitchen studios, designers, installers and builders with product knowledge, industry insight and expertise.
Calls will be answered by experienced customer service handles and former kitchen installers who will work alongside Samsung’s sales team to help with pre and post-purchase queries, plus installation advice.
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Head of digital appliances Samsung UK & Ireland Mark Seaman commented: “At Samsung we recognise the specialist nature of the premium kitchen trade market and the new roles and team we have created will enable us to better support our retail partners and address the unique challenges they face throughout the purchase and installation journey.”
He continued: “By combining the power of our brand and the expertise of installers we are able to work in a much more collaborative way with our partners, to ensure they receive the highest levels of specialist support and that all parties benefit from an improved purchase experience.”
Samsung has recently joined forces with Magnet to sell the Smart Kitchen concept and has been specified by rental home builder Tipi for its John Lewis furnished apartments.
Sintered stone manufacturer Neolith has launched Calacatta Roma and Cappadocia Sunset, inspired by nature and classical architecture, and for use in kitchens or bathrooms walls, floors, in gardens or facades.
They belong to The New Classtone and Fusioncollections which interpret marble and natural stone, respectively, and boast Neolith’s antibacterial NeolEAT technology.
Inspired by Ancient Rome, Calacatta Roma (pictured top) pays homage to Italian Carrara marble, with ochre and grey veins in a white background.
While the Cappadocia region, in central Turkey, with its rock formations formed by volcanoes and underground cities, has inspired Cappadocia Sunset (pictured below).
Just like all of Neolith’s surfaces, Calacatta Roma and Cappadocia Sunset are resistant to heat and atmospheric conditions, are 100% recyclable, and do not contain added quartz to their formulation.
Mar 14, 2024
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