Lakes welcomes head of customer experience
British manufacturer Lakes Showering Spaces has appointed Tracey Boulton to the newly-created role of head of customer experience.
British manufacturer Lakes Showering Spaces has appointed Tracey Boulton to the newly-created role of head of customer experience.
Boulton has been with Lakes for 14 years and brings a wealth of brand and industry knowledge, as well as understanding of customer needs, to this position..
In this new role, she will oversee the development and implementation of customer experience strategies, ensuring feedback enhances service levels.
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During her previous role as head of customer service, Lakes maintained a Net Promoter Score (NPS) of 80%, which it says reflects the company’s focus on exceeding customer expectations.
Tracey Boulton commented on her new role: “I’m excited to take on this new role and continue working closely with our customers to ensure we deliver the best possible experience.
“Customer feedback is invaluable in driving positive change, and I’m looking forward to exploring new ways to gather and act on this insight as we move forward.”
Managing director of Lakes Showering Spaces Mike Gahir added: “Tracey’s appointment is a reflection of her outstanding dedication and the critical role she has played in shaping our customer experience.
“This new position will allow her to build on that success, helping us futureproof our service and maintain the high standards our customers expect.”
Her appointment comes at a time when Lakes strengthens its sales team with the appointment of sales director Mick Bone.
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Sintered stone manufacturer Neolith has launched Calacatta Roma and Cappadocia Sunset, inspired by nature and classical architecture, and for use in kitchens or bathrooms walls, floors, in gardens or facades.
They belong to The New Classtone and Fusioncollections which interpret marble and natural stone, respectively, and boast Neolith’s antibacterial NeolEAT technology.
Inspired by Ancient Rome, Calacatta Roma (pictured top) pays homage to Italian Carrara marble, with ochre and grey veins in a white background.
While the Cappadocia region, in central Turkey, with its rock formations formed by volcanoes and underground cities, has inspired Cappadocia Sunset (pictured below).
Just like all of Neolith’s surfaces, Calacatta Roma and Cappadocia Sunset are resistant to heat and atmospheric conditions, are 100% recyclable, and do not contain added quartz to their formulation.
Mar 14, 2024
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